Posted Mar 2, 2011 by anonymous | 277 views | 0 comments
Just one more of the continued problems that I have had this year with this 2004 R1150RT. This time coils replacement. What next!!! For the money I have spent repairing my bike this year (Valeves replace, Rear drive relaced, Fuel pump replaced and now the coils) I could have purchased a new bike. What a waste of my hard erned cash. I was lead to beleave that BMW built quality bike that last. Boy was I missed lead! My bike spent more time in the shop and dead on the side of the road then I have spent riding it this year. These problem are above and beond normal for the high priced quality bike that you claim you build. As you state: 'Since the first one rolled out back in 1923 we have been building motorcycles for real riders. You, with your love of the ride and high standards for performance, have driven us to keep innovating, keep refining, keep improving. So if you have something to say, good or bad, we want to hear it.'
Well I have been telling you. And continue to tell you that I am not happy with BMW! I feel that these are not normal repairs and that you sould have helped me, a once loyal BMW fan. You let me down with this bike and the lack of support in rectifying the problems that are not normal for a bike even of lower standards.
Please see the past correspondence that I have attached to below.
Look at the boiler plate letter they sent me in reply:
Thank you for contacting BMW Motorrad USA. We are sorry to learn of your dissatisfaction with your R 1150 RT.
We appreciate that you have taken the time to provide us with your feedback regarding this machine. The comments and information provided to us by our customers are necessary so that we can continue to improve our products and services in the future. Please be assured the quality of our motorcycles receives our constant attention, and we hope that you will consider a BMW for your riding needs in the future.
If you have any further questions, please respond to this e-mail or contact the Customer Relations and Services Department at 1-800-831-1117. Our office hours are Monday through Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time.
BMW Motorrad USA
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